Privacy Policy

Last updated: August 9, 2026

The short version.

We collect what the service needs to work — mostly your phone number.
We do not sell your personal information, and we never share your phone number with anyone for their own marketing.
A truck's location is public while it is live. Your location is only used to show you what's nearby, and only if you allow it.
You can ask us to delete your account at any time.

This policy explains how FoodTruckFound ("we", "us") handles information when you use foodtruckfound.com, our map at app.foodtruckfound.com, the operator portal, and our mobile apps (together, the "service").

Information we collect

Information you give us

What	When
Mobile phone number	When you sign in. We use no passwords — we text you a code instead.
Name, email, home city (optional)	If you fill in your customer profile. You can leave these blank.
Truck details — business name, cuisine, city, contact email and phone, description, menu items and prices	When you list a truck or manage it in the operator portal.
Favorites and reviews	When you favorite a truck or review an order you picked up.
Order details — items, amounts, pickup status	When you place an order.
Email address	If you join the city waitlist or ask to hear when we launch near you.

Payment cards. If and when you pay through the service, card details go directly to our payment processor. We never see or store your full card number.

Information we collect automatically

Location. If you allow it, we use your device's location to show trucks near you and to tell you how far away they are. You can refuse, and the service still works — you will just see the map without distances. For truck operators, tapping "go live" shares the truck's location so customers can find it.
Basic technical data. Standard information your browser or app sends, such as IP address and device type, used to keep the service running and to enforce rate limits that stop abuse.
On-device storage. We store a sign-in token, your favorites, and a referral code on your own device so you stay signed in. These are not advertising trackers.

We do not use third-party advertising cookies or sell data to ad networks.

How we use your information

To sign you in and keep your account secure.
To show the live map, distances, menus, and order status.
To let truck operators receive and fulfil your orders.
To send the messages described in our SMS Terms.
To email you about deals and new trucks — only if you tick the box asking for it.
To detect fraud and abuse, including checking that a truck's reported position is physically plausible.
To keep records we are required to keep, such as records of completed orders.

How we share your information

Information that is public by design

A truck's name, cuisine, menu, ratings, and — while it is live — its location are visible to anyone using the map. That is the point of the service. Approved reviews appear publicly with the rating, the text, and the date, but not your name or phone number.

With truck operators

When you place an order, the truck receives what it needs to prepare and hand it over — your order items and a way to identify you at the window. Operators do not receive your full customer profile.

With service providers

We use a small number of companies to run the service: a messaging provider to deliver our texts, a payment processor to handle payments, and infrastructure providers to host the service. They may only use your information to perform that work for us.

Legal reasons and business transfers

We may disclose information if the law requires it, or to protect the rights and safety of our users, the public, or us. If the business is ever sold or merged, information may transfer with it; we will tell you before your information becomes subject to a different policy.

What we never do

We do not sell your personal information. We do not share your phone number with third parties for their marketing, and mobile opt-in data is never shared with anyone for that purpose.

Your choices and rights

See or correct your information. Your profile is editable in the app at any time, or email us and we will help.
Delete your account. Email [email protected] and we will delete your account and personal information. We keep records of completed orders where we are legally required to, with personal details removed where possible.
Marketing. Emails are opt-in; every one has an unsubscribe link. For texts, reply STOP — see the SMS Terms.
Location. Turn it off in your browser or device settings at any time. Operators can end a shift to stop sharing a truck's location immediately.
California, Colorado, Connecticut, Virginia and similar state rights. If your state gives you rights to know, correct, delete, or opt out of "sale" or "sharing" of personal information, you have them here — and since we do not sell or share personal information for cross-context advertising, there is nothing to opt out of. Email us to exercise any right; we will not treat you differently for asking.

Data security

Traffic to and from the service is encrypted in transit. Sign-in codes are stored only as a hash and expire after ten minutes. The database is not reachable from the public internet. No system is perfectly secure, but we work to protect your information and to limit what we collect in the first place.

Data retention

We keep your account information while your account exists, and for a short period afterwards so we can restore it if you deleted it by mistake. Order records are kept as long as needed for financial and legal purposes. Sign-in codes and login links are deleted once used or expired.

Children's privacy

The service is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, email us and we will delete it.

Where we operate

We operate in the United States and support US and Canadian mobile numbers. If you use the service from elsewhere, your information will be processed in the United States.

Links to other sites

The service may link to other sites, such as a map app for directions. Their privacy practices are their own, and this policy does not cover them.

SMS communications

Text messaging is covered in detail in our SMS Terms. In short: we text you sign-in codes, operator management links, service notices, and — only if you ask — alerts when a truck you follow goes live. Reply STOP to stop, HELP for help. Message and data rates may apply. Your mobile number and consent are never shared with third parties for marketing.

Changes to this policy

If we change this policy we will update the date at the top of this page. If the change is significant, we will make a clearer effort to tell you.

Contact us

Questions, or want your data deleted?
FoodTruckFound
[email protected]
foodtruckfound.com